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Published on Thursday, 09 February 2012 21:11
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Refund Policy

  • 0 to 7 days from date of delivery, 100% refund
  • 8 to 14 days from date of delivery, 70% refund
  • 15 to 30 days from date of delivery, 50% refund
  • 31 or more days from date of delivery, 0% refund

 

Repair Policy

Richway International provides repair service for our products. In order to better serve you, a Return Material Authorization (RMA) number is required. You may obtain this number by calling the Customer Service Center at (808) 589-2800 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. detailing the problem you are experiencing. If you are in the Biomat Network, you may also call or email our office for assistance.
The following information provides details of Richway’s repair service. Repair service up to the third year covers electronics, heating and top replacement.

  • Up to two months from the date of delivery, Richway will pick up the product, repair it and send it back to the customer at no charge.
  • Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway. The repair is 100% free. Richway will cover the cost of shipping the product back to the customer.
  • One year to three years from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is detailed above. Richway will cover the cost of shipping the product back to the customer.

Richway International offers a Life Time Trade-In for 30% of the value of your original purchase. You can trade in for the same product or for another product.



IMPORTANT

When Sending product in for repair:

  • Label your return item clearly with your name and contact information.
  • Include the RMA Number (Return Material Authorization issued by Richway) both inside and outside the return shipping box.
  • Only the item needing repair should be returned.
  • Ship your item with an insurable and traceable shipping service such as UPS, FedEx, USPS.
  • Keep detailed records of your return process, and follow up with Richway’s Customer Service Department routinely to track the progress of your repair.

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Disclaimer: The BioMat is not a device to cure cancer or any other disease. The manufacturer of the BioMat does not claim any medical benefit from use of the BioMat and does not claim that the BioMat will cure any disease or medical condition. The manufacturer of the BioMat only claims the statements made in the FDA’s regulation of this Medical Device. Specific medical advice should be obtained from a licensed health care practitioner. Any information and personal testimonies about the BioMat do not reflect the manufacturer’s claims.*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Specific medical advice should be obtained from a licensed health care practitioner.